Delete your account and data
have a band school · account and data deletion requests
Accounts in this app are created and owned by your music school, not by the app. Your school decides what data exists about you and how long it is kept, so a deletion request goes to the school first. We route and follow up on every request we receive.
How to request deletion
- Ask your school. The school administrator can remove your account and the data attached to it from the platform directly.
- Or write to us at support@haveaband.app with the e-mail address of your account and the name of your school. We confirm your identity with the school and then carry out the request.
What is deleted
- Your profile: name, e-mail address, biography and instruments.
- Your community posts, replies and reports.
- Your notes, practice records and the studies you sent back to your teacher.
- The credential that links the app to your account, on the device and on the server.
What is kept, and why
Records the school must keep by law stay with the school: enrolment history, invoices, payments and receipts are accounting records under Brazilian tax rules, and attendance may be required for the school's own obligations. These belong to the school as the controller of that data, and are kept for the period the law requires and then deleted.
How long it takes
We answer within 7 days and complete confirmed deletions within 30 days.